Frequently Asked Questions

The Prices?

The prices of our books are a reflection of our commitment to quality. Our extensive research process, which even attracts attention from international scholars, demands double the time to translate a single book, compared to a standard publication. This research process results in a critical edition, a level of detail and accuracy that sets us apart from other publishers in Pakistan who often print unrefined draft translations without proper quality checks.

Cash on Delivery [COD]?

Cash on Delivery (COD) is a payment method where the buyer pays for a product at the time of delivery, rather than paying in advance. The buyer pays the amount due when they receive the product. It is an alternative to paying in advance.

How to replace a defective book?

Q1: Can I return a book if it has missing pages?
A1: Yes, you can return a book if it has missing pages and get it replaced within 7 days of delivery.

Q2: What is considered a physical defect?
A2: A physical defect refers to any issue with the physical condition of the book, such as missing pages, damages, or poor printing quality.

Advance Payment?

What is advance payment in a bank account?
Advance payment in a bank account is a method of paying for a product or service by transferring funds from your personal bank account to the seller's account before the product is received or the service is rendered.

How can I contact you?

Open hours
Daily 10:00 AM — 5:00 PM

Contact info
+92-334-5463996

email: abrarshahi@yahoo.com
ibnularabibookstore@gmail.com

The Delivery?

Q1. How long does a domestic shipment take?
A1. Domestic shipments usually take 2 to 7 days in transit.

Q2. What is the transit time for international shipments?
A2. International shipments take 4 to 22 days in transit, depending on the courier chosen at checkout.

Q3. When will my order be dispatched?
A3. Orders are typically dispatched within 2 business days of payment.

Q4. What are the operating hours of the warehouse?
A4. The warehouse operates Monday to Friday during standard business hours and is closed on national holidays.

Q5. Will there be shipment delays during national holidays?
A5. During national holidays, the warehouse is closed, but steps are taken to minimize shipment delays.